{"id":8387,"date":"2025-11-15T17:37:04","date_gmt":"2025-11-15T17:37:04","guid":{"rendered":"https:\/\/shop.biosaranaindonesia.co.id\/?page_id=8387"},"modified":"2025-11-15T17:41:25","modified_gmt":"2025-11-15T17:41:25","slug":"pengembalian-penukaran","status":"publish","type":"page","link":"https:\/\/shop.biosaranaindonesia.co.id\/en\/pengembalian-penukaran\/","title":{"rendered":"Pengembalian &amp; Penukaran"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8387\" class=\"elementor elementor-8387\">\n\t\t\t\t<div class=\"elementor-element elementor-element-036d2c1 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"036d2c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af9ed3 elementor-widget elementor-widget-text-editor\" data-id=\"1af9ed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\" data-start=\"166\" data-end=\"220\"><strong data-start=\"168\" data-end=\"220\">\ud83d\udccc Kebijakan Pengembalian \u2013 Bio Sarana Indonesia<\/strong><\/h1><p data-start=\"222\" data-end=\"396\">Kami berkomitmen memberikan produk berkualitas dan layanan terbaik. Jika Anda mengalami kendala, kami menyediakan proses pengembalian atau penukaran sesuai ketentuan berikut.<\/p><hr data-start=\"398\" data-end=\"401\" \/><h2 data-start=\"403\" data-end=\"435\"><strong data-start=\"406\" data-end=\"435\">1. Produk Rusak Saat Tiba<\/strong><\/h2><p data-start=\"436\" data-end=\"492\">Pengembalian diterima apabila produk tiba dalam kondisi:<\/p><ul><li data-start=\"496\" data-end=\"509\">Botol pecah<\/li><li data-start=\"512\" data-end=\"525\">Tutup bocor<\/li><li data-start=\"528\" data-end=\"543\">Cairan tumpah<\/li><li data-start=\"546\" data-end=\"581\">Kerusakan fisik akibat pengiriman<\/li><\/ul><p data-start=\"583\" data-end=\"676\">Silakan hubungi kami <strong data-start=\"604\" data-end=\"625\">maksimal 1\u00d724 jam<\/strong> setelah paket diterima, disertai bukti foto\/video.<\/p><hr data-start=\"678\" data-end=\"681\" \/><h2 data-start=\"683\" data-end=\"718\"><strong data-start=\"686\" data-end=\"718\">2. Produk yang Dikirim Salah<\/strong><\/h2><p data-start=\"719\" data-end=\"827\">Jika Anda menerima produk yang tidak sesuai dengan pesanan, kami akan menggantinya <strong data-start=\"802\" data-end=\"826\">tanpa biaya tambahan<\/strong>.<\/p><hr data-start=\"829\" data-end=\"832\" \/><h2 data-start=\"834\" data-end=\"868\"><strong data-start=\"837\" data-end=\"868\">3. Kemasan atau Segel Cacat<\/strong><\/h2><p data-start=\"869\" data-end=\"897\">Jika produk diterima dengan:<\/p><ul><li data-start=\"901\" data-end=\"914\">Segel rusak<\/li><li data-start=\"917\" data-end=\"939\">Kemasan penyok berat<\/li><li data-start=\"942\" data-end=\"972\">Label hilang atau terkelupas<\/li><\/ul><p data-start=\"974\" data-end=\"1070\">dan terbukti berasal dari kesalahan penanganan dari pihak kami, Anda dapat mengajukan penukaran.<\/p><hr data-start=\"1072\" data-end=\"1075\" \/><h1 data-start=\"1077\" data-end=\"1122\"><strong data-start=\"1079\" data-end=\"1122\">\ud83d\udeab Produk yang Tidak Dapat Dikembalikan<\/strong><\/h1><p data-start=\"1123\" data-end=\"1214\">Demi keamanan, kualitas, dan kelayakan produk, pengembalian <strong data-start=\"1183\" data-end=\"1207\">tidak dapat diproses<\/strong> untuk:<\/p><ul><li data-start=\"1218\" data-end=\"1259\">Produk yang sudah dibuka atau digunakan<\/li><li data-start=\"1262\" data-end=\"1297\">Kesalahan pemilihan varian produk<\/li><li data-start=\"1300\" data-end=\"1342\">Pengembalian tanpa konfirmasi sebelumnya<\/li><li data-start=\"1345\" data-end=\"1416\">Produk rusak akibat kesalahan penyimpanan atau penggunaan di lapangan<\/li><\/ul><p data-start=\"1418\" data-end=\"1525\">Kami menyarankan untuk membaca deskripsi produk dan konsultasi dengan tim kami sebelum melakukan pemesanan.<\/p><hr data-start=\"1527\" data-end=\"1530\" \/><h1 data-start=\"1532\" data-end=\"1582\"><strong data-start=\"1534\" data-end=\"1582\">\ud83d\udd01 Proses Pengajuan Penukaran \/ Pengembalian<\/strong><\/h1><p data-start=\"1584\" data-end=\"1635\">Jika produk memenuhi syarat, ikuti langkah berikut:<\/p><h3 data-start=\"1637\" data-end=\"1697\"><strong data-start=\"1641\" data-end=\"1697\">1. Hubungi kami dalam 1 hari setelah barang diterima<\/strong><\/h3><p data-start=\"1698\" data-end=\"1732\">Informasikan kendala yang dialami.<\/p><h3 data-start=\"1734\" data-end=\"1767\"><strong data-start=\"1738\" data-end=\"1767\">2. Sertakan data berikut:<\/strong><\/h3><ul><li style=\"text-align: left;\" data-start=\"1770\" data-end=\"1796\">Nomor pesanan (Order ID)<\/li><li style=\"text-align: left;\" data-start=\"1799\" data-end=\"1826\">Foto\/video kondisi produk<\/li><li style=\"text-align: left;\" data-start=\"1829\" data-end=\"1859\">Foto paket &amp; resi pengiriman<\/li><\/ul><h3 data-start=\"1861\" data-end=\"1896\"><strong data-start=\"1865\" data-end=\"1896\">3. Verifikasi oleh tim kami<\/strong><\/h3><p data-start=\"1897\" data-end=\"1942\">Proses pengecekan berlangsung dalam 1\u00d724 jam.<\/p><h3 data-start=\"1944\" data-end=\"1969\"><strong data-start=\"1948\" data-end=\"1969\">4. Jika disetujui<\/strong><\/h3><ul><li data-start=\"1972\" data-end=\"2012\">Kami memberikan instruksi pengembalian<\/li><li data-start=\"2015\" data-end=\"2103\">Produk pengganti akan dikirim setelah barang yang dikembalikan diterima dan diverifikasi<\/li><\/ul><p data-start=\"2105\" data-end=\"2221\"><strong data-start=\"2105\" data-end=\"2117\">Catatan:<\/strong><br data-start=\"2117\" data-end=\"2120\" \/>Biaya pengiriman balik ditanggung oleh pelanggan, <strong data-start=\"2170\" data-end=\"2181\">kecuali<\/strong> jika kesalahan berasal dari pihak kami.<\/p><hr data-start=\"2223\" data-end=\"2226\" \/><h1 data-start=\"2228\" data-end=\"2249\"><strong data-start=\"2230\" data-end=\"2249\">\ud83d\udce8 Hubungi Kami<\/strong><\/h1><p data-start=\"2251\" data-end=\"2334\">Jika Anda membutuhkan bantuan terkait retur atau penukaran, tim kami siap membantu:<\/p><p data-start=\"2336\" data-end=\"2458\">\ud83d\udcf1 <strong data-start=\"2339\" data-end=\"2352\">WhatsApp:<\/strong> 0812-3000-0596<br data-start=\"2367\" data-end=\"2370\" \/>\ud83d\udce7 <strong data-start=\"2373\" data-end=\"2383\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2384\" data-end=\"2416\">cs@biosaranaindonesia.co.id<\/a><br data-start=\"2416\" data-end=\"2419\" \/>\ud83c\udf10 <strong data-start=\"2422\" data-end=\"2436\">Instagram:<\/strong> @biosaranaindonesia<\/p><p data-start=\"2460\" data-end=\"2534\">Kami berusaha merespons setiap permintaan dalam <strong data-start=\"2508\" data-end=\"2533\">maksimal 24 jam kerja<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccc Kebijakan Pengembalian \u2013 Bio Sarana Indonesia Kami berkomitmen memberikan produk berkualitas dan layanan terbaik. Jika Anda mengalami kendala, kami menyediakan proses pengembalian atau penukaran sesuai ketentuan berikut. 1. Produk Rusak Saat Tiba Pengembalian diterima apabila produk tiba dalam kondisi: Botol pecah Tutup bocor Cairan tumpah Kerusakan fisik akibat pengiriman Silakan hubungi kami maksimal 1\u00d724 jam setelah paket diterima, disertai\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-8387","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/pages\/8387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/comments?post=8387"}],"version-history":[{"count":4,"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/pages\/8387\/revisions"}],"predecessor-version":[{"id":8391,"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/pages\/8387\/revisions\/8391"}],"wp:attachment":[{"href":"https:\/\/shop.biosaranaindonesia.co.id\/en\/wp-json\/wp\/v2\/media?parent=8387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}